TERMS & CONDITIONS
Please read the following conditions carefully.
All charter flight & inclusive package tour bookings
are made and accepted subject to these conditions
should be valid unless agreed by a director of the
company in writing.
WHITEHALL LEISURE LIMITED (whose
registered offices are at 77 Great Peter Street,
Westminster, London, SW1P 2EZ). It is also agreed
by both parties that this contract is deemed to have
been made at our offices and is subject to the laws
of England and any dispute or claim under it will
be submitted to the English courts (If you live in
England or Wales) or the Scottish courts (If you
live in Scotland). When you book a flight with us
you accept responsibility for the proper conduct
of you and your party. We reserve the right to terminate
your holiday or that of any member of your party
due to misconduct. If you or a member of your party
causes delay or diversion to any transport arrangement
you agree to indemnify us fully against any claim.
The person signing the booking form warrants that
he/she has the authority of all other persons included
in the holiday to make the booking on their behalf.
They will hold all monies paid to us via your travel
agent in relation to your booking on our behalf until
they have received our confirmation that the holiday
is booked. Once this happens, the monies will pass
onto our account.
1. Booking your Holiday
Once we have accepted your booking orally,
electronically or in writing or we accept your travel
agents booking via a computerised network, a contract
comes in to existence between us from the time of issue
of our confirmation invoice which incorporates these
conditions.
If your booking is accepted more than eight weeks
before departure a deposit of £125 charter
flight only, 100% scheduled flight, £150 inclusive
tour package (Short Haul) & £250 inclusive
tour package (Long Haul) per person, in certain circumstances
where a flight ticket is not refundable then a higher
deposit will be requested at time of booking. Bookings
involving sports tours & multi-centres will require
a higher deposit of which will be advised at time
of booking. Deposits will be taken in part payment
of the price of your holiday & is payable within
7 days of the acceptance of your booking together
with any insurance premium payable. The balance is
payable not less than eight weeks before departure.
If your booking is accepted within eight weeks of
departure full payment for your holiday is due at
the time the booking is made.
If we do not receive the deposit and/or the final
payment by their due dates we reserve the right to
treat your booking as cancelled and levy cancellation
charges. Please note that you will not receive a
reminder that final payment is due and those cheques
must be received in sufficient time to allow for
clearance by the due date for payment.
Schedule flights, If at the time of booking we inform
you that we are offering you scheduled flights we
may require you to pay in full the seat price at
this time which will guarantee the fare. . The price
paid will include all pre-payable taxes. All Schedule
flights are subject to Airline Failure Insurance
cover up to a maximum of £1500.00 per ticket.
In the unlikely event of the financial failure of
the airline shown on the invoice, you will be either
A/ Prior to departure - be refunded of all monies
paid or B/ After departure offered alternative onward
or return flights to the UK.
2. The basic cost of your holiday includes:
Return flights to your destination and cultural
tradition unless advised otherwise.
All airport taxes and passenger charges (except
for a Charter Ticket on Departure charge of £15.00
per person).
Free baggage allowance on European charter flights
of 20Kgs* per person occupying a seat and one piece
of hand luggage weighing under 5kgs. (*Some airlines
restrict baggage to 15kgs).
All accommodation & transfers when booking an
inclusive tour package as per your confirmation invoice.
3. Additional costs
Holiday Insurance: Please see clause 18
Car hire: Car hire details as shown in our brochure
are subject to separate booking conditions, available
on request.
WHITEHALL LEISURE LIMITED act as agents for overseas
car hire companies.
Passport and visa charges if necessary
Car parking at UK airports: Details are subject
to separate booking conditions, copies are available
on request.
Additional charges are sometimes levied by airlines
in respect of luggage in excess of your standard
allowance detailed on your ticket and special catering
requirements.
For overseas originating/inbound to the UK seat
sales our overseas representative may levy a local
ticketing charge.
4. If you change your flight
If after we have issued the written confirmation,
you want to change your flight, we will do our best
to meet your requirements. If the charge involves a
reduction in the number of persons travelling then
see section 5. Any other change outside four weeks
of departure will incur as administration charge of £30
per passenger for changes within four weeks of departure
see section 5 below. Please Note; certain types of
Airline Tickets cannot be changed after confirming,
such as SGIT or special PEX Fares. These will automatically
incur 100% cancellation charge.
5. If you cancel your booking
If you wish to cancel your booking or on
behalf of any other member of your party, written
notice must be sent to our offices by recorded delivery,
facsimile or email to sales@whitehall-leisure.com,
followed by verbal confirmation within 48 hours by
calling 0207 340 1030. The cancellation is only effective
from the date written notice of cancellation is received
in our offices. In the event of cancellation the
following charges apply: Period before departure
date that letter is received; cancellation charges
are a percentage of the total booking cost (excluding
insurance)
56 DAYS or MORE - LOSS OF DEPOSIT.
BETWEEN 55- 29 Days 30% or deposit if greater cancellation
charge
BETWEEN 28 -15 days 70%
BETWEEN 14 - 0 days 100%.
Please Note:
If you have booked a flight only or package holiday
with a scheduled flight carrier tickets cannot be
changed once confirmed, such as IT or special advance
purchase fares. These will automatically incur 100%
cancellation charge additionally to the cancelation
fees above. This will be advised at time of booking
as each case differs.
6. If we alter your booking
The flights in our brochures are planned many months
in advance and occasionally we have to make changes
to your flight. We reserve the right to make such
changes for any reason whatsoever at any time.
Most changes are of a minor nature and we will
advise you or your travel agent of them as soon
as possible before your departure or your return.
Flight timings and departure airports are for guidance
only. The details as then known will be stated
on your tickets that should be checked when you
receive them. Any changes to your flight or holiday
will fall in to one of the categories below. In
Minor change
Change of time of departure or return flight by
less than 12 hours
Change between London airports of Gatwick, Luton,
Heathrow or Stansted and where a coach transfer is
provided.
Change of accommodation to a similar or higher rating/standard
in the same resort. If we advise you of a minor change
you may cancel your booking but full cancellation
charges will apply, in accordance with clause 5,
compensation payments will not apply.
Major Change
Change of time of departure or return flight
by more than 12 hours from the original time.
Change of UK departure airport (except between Gatwick,
Luton, Heathrow or Stansted).
Change of resort airport where a coach transfer
is not provided
Change of accommodation to a lower standard or different
resort Should you decide not to accept a major change
that is advised to you prior to your departure you
may cancel your booking within either 7 days of the
receipt of notification thereof, or 3 days of the
receipt of notification thereof if departure is within
7 days of the notification of the change, but no
later than the day before departure and we will refund
all monies paid by you. If we do not receive notification
within these timescales we shall be entitled to assume
the change has been accepted and no monies will be
refunded. Your notification of cancellation must
be sent to our operations department by recorded
letter or facsimile. If we have to make a major change,
except where the reason for the change is the result
of force majeure (Clause 7), you will be offered
the following maximum compensation per person. Infants
are excluded from compensation and for children invoiced
at reduced rates compensation will be paid on a pro
rata basis of the adult price. Period before scheduled
departure date within which you or your Travel Agent
receives notification of change the following Compensation
per person applies
More than 8 weeks : £ NIL
Between 5-8 weeks : £5.00
Between 3-4 weeks : £10.00
Between 1-2 weeks : £15.00
Less than 1 week : £30.00
In the event of all of the above flight changes,
where possible your car hire and car parking will
be changed to correspond accordingly with your current
flight details, however on receipt of your car hire
and car parking vouchers you should check that all
details stated are up to date. When you accept the
major change, the contract between us will be varied
to incorporate the change. If we cancel your booking
we will not cancel your booking after the date specified
on the final invoice for payment of the full balance
unless that balance has not been paid or such cancellation
is due to reasons beyond our control as detailed
in clause 7. For the purpose of this section a cancellation
includes a change of flight time of more than 24
hours or a change of airport to one which is substantially
less accessible to you, which excludes changes between
Gatwick, Heathrow, Luton and Stansted or where coach
transfers are offered. If we are forced to cancel
your booking for any reason after the date on which
final payment is due then we will offer an alternative
flight (if available) or make a full refund of all
monies paid plus compensation as per clause 6 if
either there is no alternative flight or the alternative
offered is unacceptable to you.
Our liability to you, we accept liability for any
deficiency in the services we are contractually bound
to provide in respect of your holiday and for services
which are not of a reasonable standard subject to
these booking conditions (the other information set
out in this brochure and your final travel documents.)
This responsibility extends to the acts and/or omissions
of our employees, agents and suppliers while acting
within the course of their respective employment's
or contracts with us but does not extend to death,
illness or bodily injury except as provided in (a)
or (b) below or air and sea carriers where our liability
is restricted by International Conventions.
If you or any member of your party suffer death,
bodily injury or illness arising from the negligence
or breach of contract by ourselves or our employees
or agents or our suppliers, subcontractors or their
servants and/or agents we will accept responsibility
subject as hereinafter mentioned provided that they
were acting within the scope of or in the course
of their employment when the accident occurred.
To any extent that we are liable at law for death,
bodily injury or illness suffered during air carriage
then our liability is limited in accordance with
the International conventions, which govern such
carriage (for example, the Warsaw/Hague Conventions).
When you travel by air the conditions of carriage
of the performing airline will also apply. Should
you suffer personnel injury, illness or death whilst
on holiday with us arising out of an activity unconnected
with the holiday arrangements, we will offer you
every assistance. This assistance will take the form
of advice, guidance and initial financial assistance
up to a limit of £5000 per booking. If we make
any payment to you under the provisions of this clause,
we shall require you to assign to our insurers or
us any rights you may have against a supplier or
other parties. You must then co-operate with our
insurers or us if we wish to enforce those rights
against that supplier or third parties. We do not
intend to profit from this assignment and should
we recover more than the compensation and associated
costs, any excess will be paid to the injured clients.
7. Force Majeure
We cannot accept liability in any circumstances
where performance and/or prompt performance of the
contract is prevented by reason of war, threat of war,
riots, civil strife, terrorist activities, industrial
disputes, natural and nuclear disaster, fire or adverse
weather conditions, epidemic or health risk, technical
problems to transport, closure or congestion of airports
or ports, insolvency of airlines or breach of contract
by a third party or similar events beyond our control.
8. Check-In
Remember that flight timings in our brochures
are for guidance only and are subject to change. It
is important to check your flight details and times
on receiving your tickets. The times quoted on your
documentation are local times all passengers must check
in at least 120 minutes (2 hours) before the latest
flight departure time advised by WHITEHALL LEISURE
LIMITED regardless of any delay. Seats can be pre-booked
at a fee from £8.00 for some flights, please
enquire. Alternatively you should check in early and
you are therefore more likely to get the seats, which
meet your requirements. If your outbound is not utilised
the inbound reservation is automatically cancelled.
We will not be responsible if you arrive late for the
specified check-in time or for the flight, nor can
we accept any responsibility for any loss by you of
your holiday travel tickets, vouchers or coupons. There
are a number of reasons for which you could be refused
boarding or entry:
If you arrive late for the specified check-in time.
We accept no responsibility should you be unable
to board the aircraft for any reason. Your ticket
is not transferable.
If you do not hold a valid passport and/or visa
required for entry into or exit from the country
of origin or destination or have insufficient funds
(see clause 11) Please advise us if you are not a
UK passport holder
If in the opinion of a person in authority you appear
to be unfit to travel or likely to cause discomfort
or disturbance to other passengers our responsibility
for your holiday will immediately cease.
If you fail to co-operate with airport authorities
who have powers of stopping and searching persons
or luggage under the UK Aviation and Security Act
1990. In any of the above circumstances we will not
be responsible for any costs you may incur nor will
we make any refunds to you and any costs will be
recharged to you.
9. Documentation
If you are a British Citizen you must hold
a valid 10-year British passport together with all
necessary visas or other documentation for entry into
or exit from the country of origin or destination.
At the time of going to press there were no visa regulations
for British Citizens to any of WHITEHALL LEISURE LIMITED
destinations. If you are not a British Citizen you
must consult the Embassy of the countries you propose
to visit for information and advice on the passport
and visa requirements and you are liable for all charges
incurred as a result of failure to comply with this
provision. It is essential that the name and initial
on the ticket match those on the passport. Please do
not forget to take your invoice, insurance policy,
car hire voucher, and car parking voucher and flight
tickets. Your tickets are normally issued 10 days before
departure but we reserve the right to issue tickets
at the departure airport and these should be collected
from our Airport representatives, (Along with the majority
of Tour Operators We reserve the right to charge a
Ticket on Departure charge of £8.00 per passenger
which will be added to your invoice). Your travel documentation
contains the latest information and you should check
the details carefully.
10. Special Requests
Should you have particular requirements, such
as special meals, wheelchair assistance, or if you
are taking windsurfing equipment, golf clubs, Ski's,
cycle or children's pram/pushchair, please advise us
when you make your booking and please note that some
airlines may make an administration charge. Special
requests are passed on by us to the relevant airline/air
broker and cannot be guaranteed and we will not have
any liability if they are not met. If you do not advise
us of any special requests at the time of booking we
reserve the right to charge an administration charge
of £10.00. `
11. Infants
Infants travel at a charge of £35.00
on flights if they do not occupy a seat. To be classed
as an infant in accordance with Air Navigation regulations
a child must be under 2 years of age on the date of
their return flight. The Civil Aviation Authority has
approved certain types of child car seats for use on
British registered aircraft for infants, subject to
the discretion of the airline and upon payment of the
full-advertised price of the seat.
12. Unaccompanied Minors
Some airlines will accept minors however interpretation
of a minor's age specification varies with each airline.
Please check details when making your booking.
13. Brochure Accuracy
Sometimes due to maintenance or bad weather some
facilities may be withdrawn. When possible we will
inform you of any changes prior to your departure.
Some activities such as water sports may not be
available in low season. Most water sports and
beach activities are managed by Independent Local
operators and therefore we have no control over
prices and availability. There may be a local charges
for certain activities, in you Hotel or Apartments
such as safety deposit boxes, air conditioning,
tennis courts, so please bear this in mind when
booking your accommodation.
14. Your responsibility
Whitehall Leisure take care and consideration to
ensure that all our customers have a carefree,
enjoyable Holiday, although we do ask you to remember
that you are responsible for your own actions and
should consider other holidaymakers whilst on your
holiday. If we believe that your actions could
upset or cause any disruption to our staff or others
then we may end your holiday and prevent you from
using our accommodation we have arranged. If these
actions are taken we will not give compensations
and any extra charges will be your responsibility.
15. Complaints
In the unlikely event that you have a complaint whilst
you are on holiday, it is essential that you inform
our Local Representative before your return journey.
They are there to assist and may be able to settle
matters on the spot. If you are still not satisfied,
you must then follow up your complaint in writing
to us. No complaint will be entertained unless
it is reported to our Local Representative in resort
and notified to WHITEHALL LEISURE LIMITED, within
28 days upon your return. Please write to Our Customer
Relations Manager, WHITEHALL LEISURE LIMITED 77
Great Peter Street, Westminster, London SW1P 2EZ.
Fax No: +44 (0) 20 7340 1040 Quoting your booking
reference number. If any complaint cannot be settled
amicably, it may be referred to arbitration under
a special scheme administered by the Chartered
Institute of Arbitrators. The scheme provides for
a simple and inexpensive method of arbitration
based on documents, under which the customer's
liability in respect of costs is limited. The scheme
only applies to claims for amounts up to specified
limits and does not include claims solely or mainly
in respect of physical injury or illness. Details
of the scheme will be supplied upon request.
16. Flight Reconfirmation
It is imperative and a strict condition of
booking that you confirm your inbound flight details
with either our local representatives office noted
on your itinerary (not the local airport authorities
who are renowned for giving out of date information)
or our Head office on Tel no: +0044 20 7 340 1030 if
you have any problems ringing our local office. Re-Confirmation
should be not more than 48 hours* and no less than
18 hours prior to the previously notified flight time.
(*72 hours if the reconfirmation period falls over
a public holiday in either your country of origin or
the country you are currently staying). Please be warned
that some people rely on third parties (e.g. Hotel
receptions) to re confirm their flights, the problem
is either they do not reconfirm or do not reconfirm
with our local representatives as detailed on the itinerary,
so therefore we accept no liability for clients who
fail to reconfirm in person and if you do rely on a
third person and they give you the wrong information
you will have to take it up with them and not us. The
system is proven so please use as instructed.
17. Flight Delays
Unfortunately there are occasions, completely
beyond our control when a flight is delayed. We will
try to do our utmost to keep you advised if a delay
does arise, but you will appreciate that we cannot
accept any liability for any expenses incurred by your
selves in the event of a delay where the reason for
the delay amounts to force majeure. If the delay amounts
to a major change or cancellation, then you will be
entitled to a full refund plus compensation as detailed
in clause 6 except where the reason for the delay amounts
to force majeure as described in clause 7.However WHITEHALL
LEISURE LIMITED insurance (insurance premiums which
are shown in the insurance section) provides compensation
in the event of an excessive delay. If you use a third
parties policy please ensure that the cover is sufficient
for your needs. To make a claim you must obtain written
confirmation of the delay from the airline and then
send it to your insurer with a claims form.
18. Travel Insurance
It is compulsory that you take Insurance;
obviously we would prefer you take our policy, which
has sufficient cover, but if you do not take our policy
please ensure that you take a policy of at least equal
cover. Insurance is non-refundable after a 14-day "cooling
off " period and is excluded from the cancellation
calculations thereafter.
19. Car Hire Your
Contract for Car Hire is with the overseas
Car Hire supplying companies and all bookings are handled
for WHITEHALL LEISURE LIMITED as your agent for the
overseas car hire companies. Terms and conditions are
available for your car hire booking on a request basis
by telephoning our office. They are extensive and we
strongly recommend that you read these prior to making
your car hire booking. Once you have made your booking
you will receive a car hire voucher from us it is essential
you be in procession of this voucher prior to your
departure to obtain your car from the overseas company.
This is a strict condition of booking. In the unlikely
event that you experience any difficulty obtaining
your car you must immediately contact the local car
hire supplier or local Overseas Representative. If
this is not possible please take a taxicab to your
ultimate destination remembering to keep the receipt
for refund purposes although it is your duty to mitigate
any loss to us or the car hire supplier to an absolute
minimum. Then contact the overseas car hire supplier
or our Overseas Representatives at the first possible
opportunity so they can arrange for a delivery of your
car.
20. Health Regulations
At the time of going to press there were no
health regulations for any of WHITEHALL LEISURE LIMITED
destinations. General standards of hygiene and safety
in other countries may differ from those in the United
Kingdom and you should therefore exercise greater care
particularly with the choice of food and drink. If
you are pregnant you should check with your Doctor
before you travel. If you are more than 28 weeks pregnant
at the time of your return flight airlines insist on
a medical certificate stating you are fit to fly. If
you are more than 32 weeks at the time of the return
flight they may refuse to carry you. The Department
of Health publishes leaflets on health advice and these
are available from your Doctor or telephoning 0800
555 77721.
21. Prices
WHITEHALL LEISURE LIMITED reserves the right
to raise or lower prices in its brochures and such
prices do not constitute an offer. If prices do alter
you will be advised of the revised price applicable
prior to you making a booking.
22. Price Changes
Changes in transportation costs including
the cost of fuel, dues, taxes or fees chargeable
for services such as landing taxes, embarkation or
disembarkation fees at ports and airports and exchange
rates mean that the price of your package may change
after you have booked. However there will be no change
within 30 days of your departure. We will absorb
and you will not be charged for any increase equivalent
to 2% of the price of your Package, which excludes
insurance premiums and any amendment charges. You
will be charged for the amount over and above that,
plus an administration charge of £1.00 per
person together with an amount to cover agents commission.
This means you have to pay an increase of more than
10% of the price of your package, you will have the
option of accepting a change to another package if
we are able to offer one (If this is of equivalent
or higher quality you will not have to pay more but
if it is of lower quality you will be refunded the
difference in price), or cancelling and receiving
a full refund of all monies paid except for any amendment
charges. You must cancel within 14 days from the
issue date printed on your final invoice. We will
consider an appropriate refund of insurance premiums
paid if you can show that you are unable to transfer
or reuse your policy. Should the price of your package
go down due to the changes mentioned above, by more
than 2% of your package cost than any refund due
will be paid to you. However please note packages
are not always purchased in local currency and some
apparent changes have no impact on the price of your
package due to contractual and other protection in
place.
23. Aircraft
The flights referred to in this brochure are
planned and operated by Monarch Airlines, First Choice
Airways, Mytravel, Thomas Cook, British Airways/G.B
Airlines, Thomsonfly (formerly Britannia Airways) Astraeus,
Air Atlanta and others using B707, B727, B737, B747,
B757, B767, B777, L10 Tri-Star, DC8, DC9, DC10, MD11,
MD82, MD83, MD87, Airbus A319, A320, A321, A300, A310,
A330, A340, Bae1-11, Bae146. We reserve the right to
change airlines or aircraft types at any time.
24. Deep Vain Thrombosis
There are risks associated with sitting for any length
of time of developing Deep Vain Thrombosis, If
you think you are at risk in developing this condition
please consult your doctor or consider not travelling
at all alternatively contact your airline for advice.
Consumer Protection
The air holidays and flights in this brochure are
ATOL Protected, since we hold an Air Travel Organiser's
Licence granted by the Civil Aviation Authority.
Our ATOL number is 2207. In the unlikely event
of our insolvency, the CAA will ensure that you
are not stranded abroad and will arrange a refund
any money you have paid to us for an advance booking.
For further information, visit the ATOL website
at www.atol.org.uk Important Notice unfortunately,
it is inevitable that some of the prices or details
contained within this brochure may have changed
since the brochure was printed. You will be informed
about any changes to any of the relevant details
within this brochure either with your travel agent
or with ourselves as part of our commitment to
quality customer service.
Published: October 2008 |
